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1.0

I purchased the Ultra Shield warranty in conjunction with my Lazy Boy purchase. When I called them because of a dime sized flaw in the finish of my dining room table they said it wasn't covered.

Scratches on other pieces of wood; not covered. When I lifted the glass out of my coffee table, two small chips of wood came up with the glass; not covered because it was a manufacturing defect. Everything I called about was either normal wear and tear or not covered because of an exclusion. A supervisor finally admitted that the only thing they would cover on my wood table was food stains.

Don't waste your money on their coverage. They won't fix anything!

Reason of review: Warranty issue.

Monetary Loss: $500.

Preferred solution: Full refund.

Ultra Shield Cons: Poor customer service and warranty.

Location: Oswego, Illinois

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