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I bought some furniture a year ago and bought an Ultra Sheild Protection Plan, because life happens, and I wanted to cover my investment. Smart, right? No, not at all. They claim to cover a whole lot of accidental stains or burns or rips, but heaven help you if you try...
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1.0
I didn't like
  • Worthless coverage
#1111273
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Do NOT buy the Ultra Shield insurance package. It's a SCAM! They won't cover damage that is more than 20 dollars. They offer pet insurance on your furniture but fail to tell you it doesn't cover any rips, tares, punctures or stains from animals (so basically they offer...
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1.0
#1102530
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Where do I begin?My king sized bed purchased 3.5 months ago mysteriously collapsed while I was laying it. I filed a claim since I purchased the Ultra Shield 5 year extended warranty and it was denied because manufacturing and frame issues aren't covered. This company...
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Anonymous
jimkiz52dddddaaaa123

Ultra Shield is a scam. They take your money and do nothing when you have a clam. Called Ultra shield to report a tear in leather couch. The refuse to do anything. Want to sen...

1.2
#1084657
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Bought ultra shield big mistake

Ultra Shield
#1103028
1.0
Details
Had problem with recliner mechanism....had receipts and warranty ultra shield wouldn't help....big scam.... Worthless...won't cover anything as promised.....
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Ultra Shield - Do not buy UltraShield extended warranty

Ultra Shield
#1079930
1.0
Details
This company is a scam and covers nothing!! Save your money and go elsewhere. No customer service, UNPROFESSIONAL behavior and offers no solution when furniture mysteriously breaks after 3 months. Save your money! File a BBB complaint against them if your claim was denied.
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Customer service
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Ultra Shield - Ultrashield

Ultra Shield
#1059225
Update to the issue. It has not been resolved
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Ultra Shield Protection Plan Review

Ultra Shield
#1018259
1.0
Details
I paid $100 for the initial treatment and $50 a year for the last 3 years. They refuse to honor their guarantee when an issue arrived! Thank goodness I purchased this custom leather sofa from a local,family owned store who will fix it! This stuff is worthless!!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I called Ultra Shield because a stain appeared on my very expensive chocolate leather couch. I honestly don't know what kind of stain it was, it appeared as possibly milk, but I was honest and filled out the 30 question warranty (felt like I was being depositioned in a...
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1.0
I didn't like
  • Read my review
#1067221
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Ultra Shield - Reneging on their 10-year fabric warranty
We had a fingernail polish spill on our $1300 sofa. Ultra Shield told me that fingernail polish stains are not covered under the warranty...period. No suggestions, no help whatsoever. I re-read my warranty and there is no mention of fingernail polish being excluded....
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Anonymous
Anonymous

What genius polished their nails on a $1300 sofa ?

1.0
I didn't like
  • Poor customer service and warranty
#1062910
Reply to reviews
I PURCHASED FURNITURE FROM SURPLUS FURNITURE ,AND THE SALES MAN HIGHLY RECOMMENDED THAT I PURCHASE THE'' ULTRA SHIELD FURNITURE CARE AND PROTECTION PACKAGE''. I CONTACTED ULTRA SHIELD REGARDING SOME DAMAGE TO MY SOFA. THE DAMAGE FIT THE CRITERIA OF THE POLICY AND WE...
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#1062890
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Do NOT purchase the Ultra Shield Protection Plan. What a JOKE! They have not ONCE covered my calls. Every time they say "oh sorry, that is not covered"... they tell ME to go out and purchase products to use on the couch (hmm hello? didn't i pay for YOU to fix the...
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1.0
I didn't like
  • Lies the waste of money the fraudulant company
#1052489
Reply to reviews
Avoid buying ultra Shield warranty from La Z boy it is a scam . I called ultraSHIELD I have a warranty with three leather pieces I purchased they are telling me that on the scratches and damage to my 3 pieces they are wear and tear and they will not be covered that...
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rollo2016
rollo2016

No, avoid buy all warranties for anything. As you found out, most are but a means to relieve you of your money.

1.0
#1037230
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Ultra Shield - Leather Protection a scam
I purchased a leather couch and loveseat and was "sold" the Ultra Shield Leather protection plan. I was told it covered any stains, rips, tears, etc. and that it really was great. NOT. I have a very small mark on my loveseat where a garment was thrown over and pulled...
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I didn't like
  • Poor customer service and warranty
  • Not standing behind advertised warranty
#1036772
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I stated In Good Faith that when the chair broke underneath it that is when I discovered the hole. Which could have been caused by the part that flew out of the chair and hit the lamp right next to that hole on the side. Which is a specific incident! I just didn’t see...
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1.4
I didn't like
  • Scam product
  • Did not deliver what was promised
  • Poor customer service
#1035876
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