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We bought the Ultra-Shield insurance for the fabric on our couch. We've had it for three years, and the fabric is basically just falling apart.

First thing I did was called the furniture store. They gave me the number for Ultra Shied. I have been calling and calling. First I'm on hold for a few minutes.

Then the voice mail comes on and asks you to leave a message and someone will call you back. Nope...never get a call back.

This business is bogus and I feel like we were ripped off. I will now contact the BBB to report these crooks also.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Re-upholster or replacement of couch. Why else would we have bought the insurance?.

Location: Winston Salem, North Carolina

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