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Ultra Shield - Reneging on their 10-year fabric warranty
We had a fingernail polish spill on our $1300 sofa. Ultra Shield told me that fingernail polish stains are not covered under the warranty...period. No suggestions, no help whatsoever. I re-read my warranty and there is no mention of fingernail polish being excluded....
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Anonymous
Anonymous

What genius polished their nails on a $1300 sofa ?

1.0
I didn't like
  • Poor customer service and warranty
#1062910
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I PURCHASED FURNITURE FROM SURPLUS FURNITURE ,AND THE SALES MAN HIGHLY RECOMMENDED THAT I PURCHASE THE'' ULTRA SHIELD FURNITURE CARE AND PROTECTION PACKAGE''. I CONTACTED ULTRA SHIELD REGARDING SOME DAMAGE TO MY SOFA. THE DAMAGE FIT THE CRITERIA OF THE POLICY AND WE...
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#1062890
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Ultra Shield - Ultrashield

Update to the issue. It has not been resolved
#1059225
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Do NOT purchase the Ultra Shield Protection Plan. What a JOKE! They have not ONCE covered my calls. Every time they say "oh sorry, that is not covered"... they tell ME to go out and purchase products to use on the couch (hmm hello? didn't i pay for YOU to fix the...
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1.0
I didn't like
  • Lies the waste of money the fraudulant company
#1052489
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Avoid buying ultra Shield warranty from La Z boy it is a scam . I called ultraSHIELD I have a warranty with three leather pieces I purchased they are telling me that on the scratches and damage to my 3 pieces they are wear and tear and they will not be covered that...
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rollo2016
rollo2016

No, avoid buy all warranties for anything. As you found out, most are but a means to relieve you of your money.

1.0
#1037230
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Ultra Shield - Leather Protection a scam
I purchased a leather couch and loveseat and was "sold" the Ultra Shield Leather protection plan. I was told it covered any stains, rips, tears, etc. and that it really was great. NOT. I have a very small mark on my loveseat where a garment was thrown over and pulled...
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I didn't like
  • Poor customer service and warranty
  • Not standing behind advertised warranty
#1036772
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I stated In Good Faith that when the chair broke underneath it that is when I discovered the hole. Which could have been caused by the part that flew out of the chair and hit the lamp right next to that hole on the side. Which is a specific incident! I just didn’t see...
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1.4
I didn't like
  • Poor customer service
  • Scam product
  • Did not deliver what was promised
#1035876
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The leather on my couch was damaged while moving it from one apartment to another (not in a truck, but literally from one apartment door, across a sidewalk, and into another apartment door). They claim that this is explicitly mentioned in the policy that I SHOULD have...
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#1034400
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DONT BUY THE ULTRA SHIELD WARRANTY!!! It's a complete waste and if the sales associate tells you it will cover you it's a lie. I've been trying to get my claim of a pen stain and pet stains from the same weekend clean and 6 weeks later my claim is denied for excessive...
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Anonymous
Fred

Right. Extended warranties are most often simply cash cows for businesses. In my experience(s) vendors usually find some "reason" to deny service.

1.0
#1024922
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Ultra Shield Protection Plan Review

I paid $100 for the initial treatment and $50 a year for the last 3 years. They refuse to honor their guarantee when an issue arrived! Thank goodness I purchased this custom leather sofa from a local,family owned store who will fix it! This stuff is worthless!!!!!!
1.0
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Advertised vs Delivered
Customer service
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#1018259
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