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Ultra Shield - Leather Protection a scam
I purchased a leather couch and loveseat and was "sold" the Ultra Shield Leather protection plan. I was told it covered any stains, rips, tears, etc. and that it really was great. NOT. I have a very small mark on my loveseat where a garment was thrown over and pulled...
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I didn't like
  • Poor customer service and warranty
  • Not standing behind advertised warranty
#1036772
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I stated In Good Faith that when the chair broke underneath it that is when I discovered the hole. Which could have been caused by the part that flew out of the chair and hit the lamp right next to that hole on the side. Which is a specific incident! I just didn’t see...
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1.4
I didn't like
  • Did not deliver what was promised
  • Poor customer service
  • Scam product
#1035876
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The leather on my couch was damaged while moving it from one apartment to another (not in a truck, but literally from one apartment door, across a sidewalk, and into another apartment door). They claim that this is explicitly mentioned in the policy that I SHOULD have...
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#1034400
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Ultra Shield Furniture Protection Plan Review

Ultra Shield
#985984
1.3
Details
Waste of money!!! Not worth the paper it's printed on. Cat had accident on couch. Couch still had a smell to it next day. When I called she said the warranty doesn't cover odor. If there's still an odor, doesn't that mean the stain is still there and is it not a pet bodily animal fluid??
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Ultra Shield Protection Plan Review

Ultra Shield
#892618
1.0
Details
They told me to read the fine print on the back. Lazyboy said they cover everything. They refused to send anyone out to even look at my table. My table was only 2 months old.
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Ultra Shield Customer Care Review

Ultra Shield
#851039
1.1
Details
STAY AWAY. FAR AWAY.They will use any excuse to keep from repairing anything. Youve been warned
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Ultra Shield Protection Plan Review

Ultra Shield
#818263
5.0
Details
Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to my friend telling me I shouldn't protect it!!!
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DONT BUY THE ULTRA SHIELD WARRANTY!!! It's a complete waste and if the sales associate tells you it will cover you it's a lie. I've been trying to get my claim of a pen stain and pet stains from the same weekend clean and 6 weeks later my claim is denied for excessive...
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Anonymous
Fred

Right. Extended warranties are most often simply cash cows for businesses. In my experience(s) vendors usually find some "reason" to deny service.

1.0
#1024922
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Paid for Ultra Shield warranty when La Z Boy sofa was purchased in 2011. Maintained Ultra Shield protection with Ultra Shield products. Stain appeared filed with Ultra Shield. First thing they wanted to know where I purchased the Ultra Shield products. I said I'm not...
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#1011742
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I bought a leather recliner from Lazy Boy about 18 Months ago and was told that we should purchase an Ultra Shield Leather Protection Plan just to be on the safe side. I filed a claim with Ultra Shield because I accidentally spilled coffee on one of the arms. I...
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1.2
#1010143
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This company is a scam and living spaces is a scam company for contracting with them.. bought a sofa and love seat. Have issues with the love seat contacted both companies, both of whom refused to resolve my issues. I will no longer purchase anything from living...
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1.0
#999907
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My couch started cracking between the cushions when I called Ultra Shield they sent someone out to inspect the couch. They called me the next day and said they would not cover it because it was abused. I have two adults living in the house, we both work full time and...
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1.0
I didn't like
  • Poor customer service and warranty
  • Poor costumer service
  • Bad follow through
#988597
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Waste of time and money! Why have insurance if they don't even cover anything?! We were under the impression when buying our sofa that pet damage was covered. Well our dog pretty much destroyed our $1300 sofa and guess what... WE have to pay for it. What a load of BS....
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Anonymous
lafleur

Same problem I'm going through. I bought a Lazy Boy Recliner with the warranty. I called to make a claim. I told them I don't know exactly what the stain was but I was sure it...

1.8
#964943
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I purchased an Ultrashield lifetime warranty with my la-Z-boy recliner which ended up being a terrible decision. Ultrashield was useless. I called to make a claim unfortunately, and they let us down immensely. They didn't correct a covered plan stain (pet urine), and...
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#952115
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