Not resolved
Advertised vs Delivered
Customer service
Product or Service Quality
1 comment

We had a fingernail polish spill on our $1300 sofa. Ultra Shield told me that fingernail polish stains are not covered under the warranty...period.

No suggestions, no help whatsoever. I re-read my warranty and there is no mention of fingernail polish being excluded. Ironically, cigarette burns ARE covered. I wrote both Ultra Shield and LazyBoy asking them to clarify why my 10-year fabric warranty did not cover this accident.

Their answer: because it isn't listed!

When I said I might just pay to have it fixed, I finally found out that they no longer carry this fabric which to me is a breach of the warranty contract. I still haven't decided if I will take them to small claims court.

Review about: Ultra Shield Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service and warranty.

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What genius polished their nails on a $1300 sofa ?

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