We had a fingernail polish spill on our $1300 sofa.Ultra Shield told me that fingernail polish stains are not covered under the warranty...period.
No suggestions, no help whatsoever. I re-read my warranty and there is no mention of fingernail polish being excluded. Ironically, cigarette burns ARE covered. I wrote both Ultra Shield and LazyBoy asking them to clarify why my 10-year fabric warranty did not cover this accident.
Their answer: because it isn't listed!
When I said I might just pay to have it fixed, I finally found out that they no longer carry this fabric which to me is a breach of the warranty contract.I still haven't decided if I will take them to small claims court.
Review about: Ultra Shield Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service and warranty.