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Purchased ultrashield warranty for couch and chairs. Fabric on arm of couch is coming off and fraying after just a few times sitting on the seat. Used maybe 20 times when this happened. Associate from company came and looked at it and said "shouldn't be a problem"....
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1.5
#1277179
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Ultra Shield - Don't waste your money
Ultra Shield - Don't waste your money
I purchased a Lazy Boy Recliner as my husband was in the hospital having just had bypass surgery and need something that reclined to sit/sleep in once he got home. I was encouraged to purchase the ultra shield warranty so if there where any stains or rips in the...
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1.0
I didn't like
  • Scam product
  • Poor customers service and warranty
  • Does not follow up with the customer
#1275404
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I would like to follow up my original rant about Ultra Shield/Serveco by saying, they followed through with the 5 year protection agreement I purchased from La-Z-Boy. The Review Desk revisited by concerns after I sent pictures of the furniture, copy of the sales...
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3.5
I liked
  • Honoring the 5 year protection plan
I didn't like
  • Having to prove my furniture was worthy of cleaning
#1241500
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Short and sweet. I purchased the 5 year protection plan from La-Z-Boy Furniture and coming up on the anniversary, I contacted Ultra Shield to come and consult on cleaning the arm rests on my sofa and recliner. I was rejected! La-Z-Boy, you should be ashamed of...
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1.0
I didn't like
  • Read my review
#1220857
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Love ultra shield

I use to buy from Darvin Furniture and I love ultra shield twice repacked my living room highly recommended not sure why you people cry about , 99% of you have huge dirty dogs scratching furniture and you want somebody to repair replace for you hm funny . If you abuse I don’t blame ultra shield I would not cover it for you either
5.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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#1193025
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Purchased the warranty at Lazy Boy for a chair that I was getting. About a year and a half later I found a tear in the arm. Contacted Ultra shield and they said this kind of tear was not covered because it was a snag. What difference does it make? It was a tear and...
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1.0
#1166208
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We were told, we were purchasing a "top of the line " leather couch from LA Z Boy in 2015. Allison O'neil was our sales person. She also talked us into buying the extended warranty to protect our investment. In August of this year, when the couch was 2 1/2 years old we...
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1.0
I didn't like
  • Not standing behind advertised warranty
  • That they really dont wanna help
  • Poor customer service
#1144828
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I’ve had multiple bad experiences with Ultrashield. the most recent being them sending me a pro-rated refund of $115 after they sent a tech to clean my couch and then canceling my warranty. The tech did not properly clean my stains and made one area worse! so instead...
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1.0
#1121228
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I bought some furniture a year ago and bought an Ultra Sheild Protection Plan, because life happens, and I wanted to cover my investment. Smart, right? No, not at all. They claim to cover a whole lot of accidental stains or burns or rips, but heaven help you if you try...
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Anonymous
Anonymous

I agree 100%. They are a terrible company that do not honor their warranties!

1.0
I didn't like
  • Worthless coverage
#1111273
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Bought ultra shield big mistake

Had problem with recliner mechanism....had receipts and warranty ultra shield wouldn't help....big scam.... Worthless...won't cover anything as promised.....
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1103028
Reply to reviews