filters
state:
Show
city:
Show
product:
Show
I stated In Good Faith that when the chair broke underneath it that is when I discovered the hole. Which could have been caused by the part that flew out of the chair and hit the lamp right next to that hole on the side. Which is a specific incident! I just didn’t see...
Read more
1.4
I didn't like
  • Did not deliver what was promised
  • Poor customer service
  • Scam product
#1035876
Reply to reviews
The leather on my couch was damaged while moving it from one apartment to another (not in a truck, but literally from one apartment door, across a sidewalk, and into another apartment door). They claim that this is explicitly mentioned in the policy that I SHOULD have...
Read more
#1034400
Reply to reviews
DONT BUY THE ULTRA SHIELD WARRANTY!!! It's a complete waste and if the sales associate tells you it will cover you it's a lie. I've been trying to get my claim of a pen stain and pet stains from the same weekend clean and 6 weeks later my claim is denied for excessive...
Read more
Anonymous
Fred

Right. Extended warranties are most often simply cash cows for businesses. In my experience(s) vendors usually find some "reason" to deny service.

1.0
#1024922
Reply to reviews
Show

Ultra Shield Protection Plan Review

I paid $100 for the initial treatment and $50 a year for the last 3 years. They refuse to honor their guarantee when an issue arrived! Thank goodness I purchased this custom leather sofa from a local,family owned store who will fix it! This stuff is worthless!!!!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1018259
Reply to reviews
Paid for Ultra Shield warranty when La Z Boy sofa was purchased in 2011. Maintained Ultra Shield protection with Ultra Shield products. Stain appeared filed with Ultra Shield. First thing they wanted to know where I purchased the Ultra Shield products. I said I'm not...
Read more
#1011742
Reply to reviews
I bought a leather recliner from Lazy Boy about 18 Months ago and was told that we should purchase an Ultra Shield Leather Protection Plan just to be on the safe side. I filed a claim with Ultra Shield because I accidentally spilled coffee on one of the arms. I...
Read more
1.2
#1010143
Reply to reviews
This company is a scam and living spaces is a scam company for contracting with them.. bought a sofa and love seat. Have issues with the love seat contacted both companies, both of whom refused to resolve my issues. I will no longer purchase anything from living...
Read more
1.0
#999907
Reply to reviews
My couch started cracking between the cushions when I called Ultra Shield they sent someone out to inspect the couch. They called me the next day and said they would not cover it because it was abused. I have two adults living in the house, we both work full time and...
Read more
1.0
I didn't like
  • Poor customer service and warranty
  • Poor customer service
  • Bad follow through
#988597
Reply to reviews
Show

Ultra Shield Furniture Protection Plan Review

Waste of money!!! Not worth the paper it's printed on. Cat had accident on couch. Couch still had a smell to it next day. When I called she said the warranty doesn't cover odor. If there's still an odor, doesn't that mean the stain is still there and is it not a pet bodily animal fluid??
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Reliability
Staff
Style and Design
Website
#985984
Reply to reviews
Waste of time and money! Why have insurance if they don't even cover anything?! We were under the impression when buying our sofa that pet damage was covered. Well our dog pretty much destroyed our $1300 sofa and guess what... WE have to pay for it. What a load of BS....
Read more
Anonymous
lafleur

Same problem I'm going through. I bought a Lazy Boy Recliner with the warranty. I called to make a claim. I told them I don't know exactly what the stain was but I was sure it...

1.8
#964943
Reply to reviews