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The scam is to ask you to fill out a questionaire when you first call, its 50 questions most are not answerable, and it takes forever, then they dont get back to you, and then you call again, you are given another run around, asked to leave a voice message, and if more...
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I didn't like
  • Bad follow through
  • Did not deliver what was promised
  • That they really dont wanna help
#942181
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I contacted them regarding a stain on my fabric LazyBoy lounger. They informed me that if I could not identify that exact cause of the grey stains they declined my request for resolving the issue. Because I was uncertain if the stain was from a named food or pet then...
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1.0
I didn't like
  • Poor customer service and warranty
#936614
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Ultra Shield's Protection Policy is a scam! I have never dealt with such poor customer service in my life. I have a small tear on my 3 year old couch which I have a 5 year protection plan on, and Ultra Shield will not cover the damage, because I cannot pin point...
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#928497
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Ultra Shield Protection Plan Review

Ultra Shield
#811621
Bad customer service "Joshua Thompson" was terrible he was rude & i couldn't get my point across with him because of how nasty of a person he was. I will never get a warranty through them!!! They did nothing for me couldn't even do minor repairs because it wasn't under the warranty they offer. Horrible customer service!!!!
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Ultra Shield Protection Plan Review

Ultra Shield
#806191
They will not move forward on my claim due to " color wear" on the furniture in question. The " color wear" and dye loss occurred within weeks of having the couch. I am entering a small claim law suit with them for a bare minimum of cost of their product. La-z is a separate suit. Avoid the up charge of their product as it doesn't cover anything.
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Ultra Shield Protection Plan Review

Ultra Shield
#797458
1.0
Details
I purchased my sectional 9 years ago with a 10 year warranty and had it cleaned several times. Now they say I never used their service and that I am not telling the truth about my warranty. I have receipts. They still deny me a cleaning saying I am not in the system and I am a liar. Worst customer service I have had. Stay away from this company at all cost. I payed $250 for this treatment.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Ultra Shield Protection Plan Review

Ultra Shield
#779462
1.0
Details
Purchased a 7yr warranty and was refused a claim they stated that my sectional was regular wear & tear a Truly Disappointed Customer.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
It took two weeks to get an Ultra Shield tech out to look at my malfunctioning Lazy Boy recliner. Upon checking the chair, he said he needed to order a repair kit. A month and a half later I called to see what was happening and was told they only fix electrical...
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1.0
#907702
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It's been 4 weeks with the run around of Aultra Sheild not returning calls and their sub- contractor not scheduling properly. My son has traumatic brain injury and relies on this chair every day. Sub - contractor finally made it out but with no parts. He said it will...
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3.0
Product
#904330
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My cat urinated in the middle of my 6 month old Beacon Hill Sofa. The urine went over and between the cushions. I called the moment their office was open and they said in these instances they send out the clean for me to clean it. They sent their cleaning solution...
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#878514
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They do no care a thing about actually helping you or your couch issues. Claim must be filed in 5 days, even if they dont call you back for 2 week, that is on you and they wont cover you. Your couch store went out of business and you had no way to get their number,...
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1.0
I didn't like
  • Poor customer service and warranty
  • Bad follow through
  • Scam product
#836467
Reply to reviews
It took one month to get someone to call me regarding a stain I had on my Lazy Boy. I left approximately 5-6 voicemails with no luck until one day someone decided to answer. After reporting the stain 30 days later to an actual representative it took another two...
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1.0
I didn't like
  • Poor costumer service
  • Scam product
  • Did not deliver what was promised
#833900
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Purchased a Broyhill counter height table with 6 chairs in 2012. In March 2016, placed serving platters on woven placemats which resulted in white marks on table top. Also, noticed laminate (yes I said laminate) from sides of table pulling away from edges. Reported...
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I didn't like
  • Poor customer service and warranty
  • Did not deliver what was promised
#826118
Reply to reviews
As the consumer you need to report your stain or tear within 5 days per the warranty. OK. So how come it took weeks to get a call back from the UltraShield customer representative? The only way I got customer service from UltraShield was to call the place where I...
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I didn't like
  • Poor customer service and warranty
#824554
Reply to reviews