Paid for Ultra Shield warranty when La Z Boy sofa was purchased in 2011. Maintained Ultra Shield protection with Ultra Shield products. Stain appeared filed with Ultra Shield. First thing they wanted to know where I purchased the Ultra Shield products. I said I'm not...Read more
I bought a leather recliner from Lazy Boy about 18 Months ago and was told that we should purchase an Ultra Shield Leather Protection Plan just to be on the safe side. I filed a claim with Ultra Shield because I accidentally spilled coffee on one of the arms. I...Read more
This company is a scam and living spaces is a scam company for contracting with them.. bought a sofa and love seat. Have issues with the love seat contacted both companies, both of whom refused to resolve my issues. I will no longer purchase anything from living...Read more
My couch started cracking between the cushions when I called Ultra Shield they sent someone out to inspect the couch. They called me the next day and said they would not cover it because it was abused. I have two adults living in the house, we both work full time and...Read more
I didn't like
- Poor customer service
- Poor customer service and warranty
- Poor costumer service
Ultra Shield Furniture Protection Plan Review
Waste of money!!! Not worth the paper it's printed on. Cat had accident on couch. Couch still had a smell to it next day. When I called she said the warranty doesn't cover odor. If there's still an odor, doesn't that mean the stain is still there and is it not a pet bodily animal fluid??
Waste of time and money! Why have insurance if they don't even cover anything?! We were under the impression when buying our sofa that pet damage was covered. Well our dog pretty much destroyed our $1300 sofa and guess what... WE have to pay for it. What a load of BS....Read more
I purchased an Ultrashield lifetime warranty with my la-Z-boy recliner which ended up being a terrible decision. Ultrashield was useless. I called to make a claim unfortunately, and they let us down immensely. They didn't correct a covered plan stain (pet urine), and...Read more
The scam is to ask you to fill out a questionaire when you first call, its 50 questions most are not answerable, and it takes forever, then they dont get back to you, and then you call again, you are given another run around, asked to leave a voice message, and if more...Read more
I contacted them regarding a stain on my fabric LazyBoy lounger. They informed me that if I could not identify that exact cause of the grey stains they declined my request for resolving the issue. Because I was uncertain if the stain was from a named food or pet then...Read more
Ultra Shield's Protection Policy is a scam! I have never dealt with such poor customer service in my life. I have a small tear on my 3 year old couch which I have a 5 year protection plan on, and Ultra Shield will not cover the damage, because I cannot pin point...Read more
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