Paid for Ultra Shield warranty when La Z Boy sofa was purchased in 2011. Maintained Ultra Shield protection with Ultra Shield products.
Stain appeared filed with Ultra Shield. First thing they wanted to know where I purchased the Ultra Shield products. I said I'm not sure where all came from since 2011 but we always used Ultra Shield products. They said your warranty is void because you didn't purchase Ultra Shield products from us.
Ultra Shield products can be purchased even on Ebay. The company is a fraudulent company that rarely allows warranty coverage.
I have filed a complaint with BBB, sent letters to the Chairman and all Board of Directors with La Z Boy. I also am in the process of filing a formal complaint with the Consumer Protection Agency.
Review about: Ultra Shield Furniture Protection Plan.
Reason of review: Poor customer service.