Product: Ultra Shield Customer Care Clear all filters (7 of 7 reviews match)
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The scam is to ask you to fill out a questionaire when you first call, its 50 questions most are not answerable, and it takes forever, then they dont get back to you, and then you call again, you are given another run around, asked to leave a voice message, and if more...
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Ultra Shield Customer Care
I didn't like
  • That they really dont wanna help
  • Its a scam
  • Did not deliver what was promised
#942181
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Ultra Shield Customer Care Review

STAY AWAY. FAR AWAY.They will use any excuse to keep from repairing anything. Youve been warned
1.1
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Ultra Shield Customer Care
#851039
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It took one month to get someone to call me regarding a stain I had on my Lazy Boy.I left approximately 5-6 voicemails with no luck until one day someone decided to answer. After reporting the stain 30 days later to an actual representative it took another two weeks...
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1.0
Product
Ultra Shield Customer Care
I didn't like
  • Poor costumer service
  • Poor customer service
  • Scam product
#833900
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As the consumer you need to report your stain or tear within 5 days per the warranty. OK. So how come it took weeks to get a call back from the UltraShield customer representative? The only way I got customer service from UltraShield was to call the place where I...
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Ultra Shield Customer Care
I didn't like
  • Poor customer service and warranty
#824554
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Ultra Shield Customer Care Review

The worst warranty company ever!!!! They are rude unprofessional and don't care about their customers.i sent them a fax of my receipt and they lied and said they never got it and wouldn't even send anyone out to fix my couch.
Product
Ultra Shield Customer Care
#697281
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I had my first experience with UltraShield today. We purchased a new sectional and it was delivered 3/3/2015. Unfortunately our daughter peed on it the evening of 3/5/2015. I called them on 3/6/2015 but they were closed due to bad weather. In the meantime we...
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1.0
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Ultra Shield Customer Care
#605688
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We are a furniture retailer, and sold Ultra Shield for about 1 year as a protection service to our customers. I would reccomend that no other company sell this product. They do not stand behind their claims, do not make payments to you for authorized parts...
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Ultra Shield Customer Care
#345429
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