Purchased ultrashield and loved what it did and the warranty for it covered cigarette burns! I think most people that report their negative reviews are people that need to vent.
You'll never see the thousands of happy customers on here because they don't need to vent. Either way I give the company an A+ and the way they handled it. It took some time but you have to understand it's a company with a lot of clients.
Give the wait time a break and stop being so entitled to everything. We're lucky we can even have a warranty and the technology for this!