Ultra Shield - WE HAVE RIP IN A LEATHER LAZBOY THAY SAID ITS NOT COVERED ?
THEY [SHE] GAVE ME A ADDRESS THAT DOSE NOT EXIST TO SEND PIC. FOR THEM TO REVEIW..
MY SERVICE AGREEMENT # LM5YLB-438407 ..TICKET#153-2****. YES THIS IS A PISSED CONSUMER. DEJECTED BY A IRRESPONSIBLE SO CALLED PROTECTION PLAN.THAT DOSE NOT HONOR THERE AGREEMENT. THE LAZBOY I HAVE HAD FOR ALL MOST 5 YEARS IT WAS ALL GOOD .THE LEATHER GOT A RIP IN THE HEAD AREA.
AND I THOUGHT WAS COVERED FOR THAT AND CALLED ULTRA SHIELD. TOLD THEM ABOUT THE RIP THEY SAID WE WILL NOT COME AND LOOK AT AND ITS NOT COVERED.IT SAYS IN MY CONTRACT [ANY PUNCTURE,CUT,TEAR,AND RIP FROM A SPECIFIC INCIDENT.IS COVERED.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Ultra Shield Pros: Honoring the 5 year protection plan.
Ultra Shield Cons: Not standing behind advertised warranty.
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